Frequently Asked Questions

Everything you need to know about shopping with Honkai Shop

How long does shipping take?

Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request.

How do I know which size to order?

Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.

Are your products officially licensed?

Yes, all Honkai Shop apparel and accessories are 100% officially licensed merchandise, ensuring high-quality designs and authentic artwork.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.